Hey friends, sending this message to tell all of you to be extremely aware of Retroid's return policy if you're considering purchasing a retro pocket.
I bought mine a few weeks back, and it started acting up pretty quickly. It was unstable, and the dock absolutely does not work. The video that's presented on the screen is unbelievably glitchy, and unplayable.
After watching retro game Corps Review this thing, I was extremely excited to get it and play with it. But upon using it for a couple days and realizing the dock issue, I reached out to Retroid regarding a return based on quality and satisfaction.
They proceeded to tell me that if I insisted on a return, they would honor it, but I had to pay the shipping. It was my first experience, having to ship a package to China, and I'm telling you right now that's why they have that in their return policy. I was quoted between $75 and $327... yes, you read that right, to send my retro and case and dock back in a very small box. Also, US Postal Service does not accept international packages for shipping that have lithium batteries in them so they're asking you to lie to US Postal Service to ship the package back.
Unless you are 100% sure that this is the right handheld for you and that you've held it and experienced the the way it plays, I would legitimately consider not dealing with this company. That type of return policy, putting the weight on the customer to pay the same amount of money that they paid for the system, For shipping is absolutely unacceptable.
Most companies like this have offices in the United States that you ship the package to and they deal with it from there, which explains why I've never had to ship a package back to China.
This was a joke. Absolute joke of an experience learned from my mistake.
By - Agent_8-bit
Comments